Take complete control of your shipments with Logistics ERP software

Shippers, transporters, customs officers and carriers. Everyone demands punctuality.

But as a freight forwarder or logistician, you may be answerable for shipment delays caused by any of these entities. In a digital world, customers don't accept responses like:

"We're unable to track the real-time details of the shipment. Do check back later."
or
"We use the services of so-and-so carrier. Here's their number."

The failure to prevent constantly delayed shipments impacts everything from customer trust issues to attracting new clients. Losing a loyal customer could mean a significant loss of your recurring revenue.

Identifying and plugging the loopholes of delayed shipments is key to your company.

The approach to gaining control of your shipments lies in:
• Unearthing the reasons for delays by bringing visibility
• Incorporating robust processes and ensuring repetition is avoided

Understanding delays and filling the gaps
Logistics and Freight forwarding involves multiple parties and touchpoints. Every touchpoint is an opportunity to lose contact or speed up communication.

Consider the communication between your billing and transport or operations teams. The transport and operations teams can initiate their tasks only once the billing team creates the job or releases the invoice. Imagine the invoice being sent to an unintended recipient. The billing team would be unaware of the error till an irate customer demanded the status.

Avoiding manual tasks can drastically reduce your errors and consequent delays. For instance, a paid invoice of 235 euros is manually incorrectly entered as dollars cause confusion, delay, and even fines or losses.

Recognized Logistics ERP software disallows such mistakes with workflow automation. More on workflow a bit later.

Resolving shipment delays with smart automation
Logisticians and forwarders that are more concerned with managing and improving the present state of operations panic when a disruption occurs.

Few disruptions that can surprise forwarders are:
• Missing or incomplete documentation
• Non-compliance with customs and regulations
• Software failure or unavailability
• Inability to handle demand or volumes surges
With the right help and cloud-based ERP software for logistics, all of the above troubles are easily avoidable.

Here's why implementing cloud-based software is right for you.
• Digital documentation gives the facility of providing and approval for all compliances
• Runs on a single centralized database so any function or customer can access it from anywhere, anytime
• Keep data safe with multiple and multi-level backups
• Is scalable to demand and readily adapts to volumes surges

How workflow automation reduces delays and brings efficiency
By digitizing your operations, the software eliminates redundant tasks. Workflow performs the tasks defined in the business rules independently. Routine tasks including customs documentation, generating packing lists, invoices approvals, sending the bill of lading, and sharing the delivery orders can be auto-sent upon milestone completion. With automation, you are in control of operations and can take action on any delays or bottlenecks sooner.

A single and centralized platform makes all information available in just a few clicks. Only a glance at the shipment dashboard shows all in-progress shipments with real-time ETA. You can even share this live data with your customers, further reducing the need for dedicated resources for tracking.

An ERP to free your shipments from any delays
As business owners, your ambition is to grow your business faster. Delayed shipments only put barriers to that purpose. With the power of the cloud, you stay in control of your shipments and operations. Schedule a demo of the ultimate freight erp software and become the trusted forwarder for your customers today.